Payment, Shipping & Returns

Payment

We offer the following payment options for local (within Pakistan) and international (everywhere else) orders:

• Credit Card (local plus international orders)
• Cash on delivery (local orders only)
• Inter-bank or online funds transfer (local orders only)

Bank account details for IBFT will be provided at the time of checkout.

Shipping rates

We offer free delivery on all orders within Pakistan. For all other countries, the following rates apply: 

If you are placing an order from outside of Pakistan, the currency of your order will automatically switch from your home currency to PKR during checkout. This does not affect the rate of the product or how much you are charged. Your bank statement will show the payment in your home currency.

Delivery time

Delivery of local orders takes between 02 to 04 working days.

Delivery of international orders takes between 05 to 07 working days.

We dispatch all orders within two working days of having received them unless the product is on 'Pre-order'. 

Pre-order: Products marked as 'Pre-order' are usually under production and take an extra week to 10 days to deliver.

Return & exchange

If you are not satisfied with your purchase for any reason, we offer exchange and refund under the following conditions:

• The product is returned within 14 days of its delivery date (for local orders only).
• The product is returned in its original condition. (Make sure you pack the product properly and use an appropriate box for the return. If the product gets damaged along the way, it will not be refunded or exchanged.)  
• In case of an exchange, the customer will have to pay any difference in the rates in advance or at the time of delivery.
• The customer will return the product at their own cost. 
• It can take up to two weeks for the refund to be processed. 
• International customers should contact us on hello@bnbags.pk before initiating a return or exchange.

Our address for returning an order is:

Local orders
1st Floor, 140-R, 
PECHS Block 2,
Karachi (75400), Pakistan
P: 0300-8483937, 0300-8386937

International orders
Apartment 203,
191 St. George St.,
Toronto, M5R2M6,
Ontario, Canada
P: +1-647-894-7378

To schedule a pick-up for returning the product in Pakistan, you may use the services of TCS by calling 111-123456 or Leopard's Courier by calling 111-300-786. Again, please ensure that the product is packed properly and in a right-size box so it does not get damaged on the way. Returns of damaged products will not be accepted.

Lifetime commitment

At Bear Necessities we believe in long-term loyalty, that is why we offer free refurbishment of all our products for life. This includes everything from cleaning, waxing to repairing and replacement of accessories. All you need to do is ship us the BN product you want refurbished and we'll take care of the rest. To avail this offer, get in touch with us on hello@bnbags.pk.