Payment, Shipping & Returns

Payment options

We offer the following payment options for local (within Pakistan) and international (everywhere else) orders:

  • Credit Card (local plus international orders)
  • Cash on delivery (local orders only)
  • Inter-bank funds transfer (local orders only)

Bank account details for IBFT will be provided at the time of checkout.

 

Shipping rates

We offer free delivery on all orders within Pakistan. For all other countries, the following rates apply: 

Weight (volumetric) Delivery charges
Up to 1.0 kg PKR 2,600
Each extra 0.5 kg PKR 400 


If you are placing an order from outside of Pakistan, the currency of your order will automatically switch from your home currency to PKR during checkout. This is something to do with the backend function of the website and does not affect the rate of the product. You will be charged in your home currency in your credit card statement.
 

Delivery time

Delivery of local orders takes between two to three working days. 

Delivery of international orders takes between five to seven working days.

We dispatch all orders within two working day of having received them unless the product is marked as "Pre-order". Products available on pre-order take between one week to 10 days to prepare and then the usual delivery time. 

 

Return & Exchange

If you are not satisfied with your purchase for any reason, we offer exchange and refund under the following conditions:

  • The product is returned within 14 days of the delivery date (for local orders only).
  • The product is in its original condition.
  • Initial delivery charges faced by BN will be deducted from all refunds.
  • In case of an exchange, delivery charges will not be deducted. However, the customer will be liable to pay any difference in the rates of the old and new product in advance or at the time of delivery.
  • BN will not refund the cost borne by the customer to return the product.
  • It can take up to two weeks for the refund to be processed though we try to do it as earlier. 
  • International customers should contact us on hello@bnbags.pk before initiating a return or exchange.

Our address for returning an order is:

Local orders
1st Floor, 140-R, 
Block 2, PECHS,
Karachi (75400),
Pakistan
P: 0300-8483937, 0300-8386937

International orders
Apartment 431,
20 Minowan Miikan Lane,
Toronto, M6J0E5,
Ontario, Canada
P: +1-647-894-7378

To schedule a pick-up for returning the product within Pakistan, you may use the services of TCS by calling 111-123456 or Leopard's Courier by calling 111-300-786.
Please ensure that product is packed in an appropriate-sized and durable box so it does not get damaged along the way.

For any other information, please get in touch with us on hello@bnbags.pk.