Payment, Shipping and Returns

Payment options

Bear Necessities offers the following payment options to local (within Pakistan) and international (everywhere else) customers:

  • Credit Card (local and international orders)
  • Cash on delivery (local orders only)
  • IBFT - Inter-bank funds transfer (local orders only)

Bank account details for IBFT will be provided at the time of checkout.

 

Shipping rates

Within Pakistan:

Order value Delivery charges
Rs. 1,499 and below Rs. 200
Rs. 1,500 and above Rs. 0

 

All other countries:

Weight (volumetric) Delivery charges
Up to 1.0 kg Rs. 2,400 (PKR)
Each extra 0.5 kg Rs. 300 (PKR)

If you are placing an order from outside of Pakistan, the currency of your order will switch from your home currency to PKR during checkout. You will, however, still be charged in your own currency in your credit card bill.

 

Delivery time

Delivery of local orders takes between two to three working days

Delivery of international orders takes takes between seven to 10 working days

We normally dispatch orders within two working day if the product is in stock. If the product is out of stock, we will inform you of the best estimated time of dispatch through a call or email.

 

Returns & Exchange

If you are not satisfied with your purchase for any reason, Bear Necessities offers exchange and refund under the following conditions:

  • The product is returned within 14 days of the delivery date (for local orders only)
  • The product is in its original condition
  • Delivery charges faced by BN will be deducted from all refunds (unless the product was not as promised)
  • In case of an exchange, delivery charges will not be deducted. However, the customer will be liable to pay any difference in the rates of old and new product at the time of delivery or before
  • BN will not refund the cost incurred by the customer in returning the product
  • Refund or exchange will be processed once BN has received the original product and approved its condition
  • International customers should contact us on hello@bnbags.pk before initiating a return or exchange

Our addresses for returning an order are:

Local orders
1st Floor, 140-R, 
Block 2, PECHS,
Karachi (75400),
Pakistan

International orders
Unit 27,
365 Murray Ross Parkway,
North Yorke (M3J3T7),
Toronto, ON,
Canada

To schedule a pick-up for returning the product within Pakistan, you may use the service of TCS by calling 111-123456 or Leopard's Courier by calling 111-300-786.
Please ensure that product is packed in an appropriate-sized box so it does not get damaged. We will not refund you or exchange the product if the product arrives damaged.

For any other information regarding the subject, please get in touch with us on hello@bnbags.pk.

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