Payment, Shipping and Returns

Payment options

We offer the following payment options for local (within Pakistan) and international (everywhere else) orders:

  • Credit Card (local and international orders)
  • Cash on delivery (local orders only)
  • Inter-bank funds transfer/ Direct deposit (local orders only)

Bank account details for IBFT will be provided at the time of checkout.

 

Shipping rates

We offer free delivery on all orders within Pakistan. For all other countries, the following rates apply: 

Weight (volumetric) Delivery charges
Up to 1.0 kg Rs. 2,500 (PKR)
Each extra 0.5 kg Rs. 350 (PKR)


If you are placing an order from outside of Pakistan, the currency of your order will automatically switch from your home currency to PKR during checkout. This has to do with the website functionality and is nothing to worry about as you will still be charged the exact amount which was showing to you earlier in your own currency.


 

Delivery time

Delivery of local orders takes between two to three working days.

Delivery of international orders takes takes between five to seven working days.

We normally dispatch orders within two working day if the product is in stock. If the product is out of stock, we will inform you of the best estimated time of dispatch through a call or email.

 

Returns & Exchange

If you are not satisfied with your purchase for any reason, we offer exchange and refund under the following conditions:

  • The product is returned within 14 days of the delivery date (for local orders only).
  • The product is in its original condition.
  • Delivery charges faced by BN will be deducted from all refunds (unless the return is entirely due to our fault).
  • In case of an exchange, delivery charges will not be deducted. However, the customer will be liable to pay any difference in the rates of the old and new product at the time of delivery or before.
  • BN will not refund the cost borne by the customer in returning the product.
  • It can take up to two weeks for the refund amount to be transferred. 
  • International customers should contact us on hello@bnbags.pk before initiating a return or exchange.

Our addresses for returning an order are:

Local orders
1st Floor, 140-R, 
Block 2, PECHS,
Karachi (75400),
Pakistan

International orders
Apartment 431,
20 Minowan Miikan Lane,
Toronto, M6J0E5,
Ontario, Canada 

To schedule a pick-up for returning the product within Pakistan, you may use the services of TCS by calling 111-123456 or Leopard's Courier by calling 111-300-786.
Please ensure that product is packed in an appropriate-sized box so it does not get damaged.

For any other information regarding the subject, please get in touch with us on hello@bnbags.pk.

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